Day job/career: Chief Master Sergeant, Superintendent, 618th Air Operations Center, Air Mobility Command, Scott Air Force Base, Illinois
Favorite quote? “The Man in the Arena” by Teddy Roosevelt. Because I lived it the first-time I heard Paul do it and now I use it myself. It is powerful.
How do you most often find yourself using what you learned in CST? I listen more than I ever have. Not just when people come to me with a problem, but all the time. It is amazing how much I have learned about others, and myself, by keeping my mouth shut and ears open. Still a work in progress, but amazing thus far. But when it comes to the design of when people come to me with a problem. Listening and not feeling the need to defend myself or rebut, but truly listening to their feelings...so worthwhile. Second would be effective confrontation. It is amazing how successful it has been for me.